Account Deletion
Delete my Empire Isle account
Option 1 — Delete in the app (fastest)
Open Empire Isle → Settings → Account → Delete Account, and confirm. Your account is scheduled for deletion immediately and the process completes within the timeline below.
Option 2 — Request deletion on the web
Email [email protected] from the email address on your account (or include your player ID) with the subject line “Delete my account.” We will verify the request is really yours — for example with a one-time code to your account email — and then process it.
What gets deleted
- Your account profile and sign-in identifiers (email or Apple/Google link).
- Your island saves, progress, in-game currency balances, collections, and guestbook activity tied to your account.
- Your waitlist subscription, if the same email is on the list.
What we may keep, briefly and only where required: transaction records we must retain for tax, accounting, or fraud-prevention obligations, and anonymized statistics that no longer identify you. Deleting your account does not cancel subscriptions managed by Apple or Google — manage those in your store account settings.
Timeline
Verified deletion requests are processed within 30 days. When deletion is complete, we send a confirmation to your account email (sent before the address itself is removed). Deletion is permanent: a deleted island cannot be restored.
Questions
Anything about deletion or your data: [email protected]. See also our privacy policy.